State Farm® Insurance Agent Steve Rider
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jeremiah James
October 27, 2026
5
out of
5
rating by Jeremiah James
"Jessica Martinez has done a wonderful job getting coverage for 2 of my rental properties in Cleveland. The process has always been easy, best price and overall a smooth transaction. I highly recommend her!"
We responded:
"Jeremiah, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Columbus. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Steve Rider and Team "
Dominic Redd
October 24, 2026
5
out of
5
rating by Dominic Redd
"Julyssa Martinez was incredibly helpful and knowledgeable. She did everything I could have asked for while providing me with better coverage at a lower rate than what I was paying before. I can’t thank her enough. Thank you so much!"
We responded:
"I'm so glad to hear that Sky was able to help you find better coverage at a lower rate! It's always a win when you can save money while getting more value. Your appreciation for his assistance really shines through, and I'm sure he’ll be thrilled to hear your feedback. If you need anything else or have more questions in the future, feel free to reach out. Thank you for sharing your experience! -Steve"
Alaire
October 23, 2026
5
out of
5
rating by Alaire
"Very kind and courteous"
We responded:
"Thank you for your review, Kimberly! We're glad to hear that our team was kind and courteous during your interaction with us. Providing excellent customer service is important to us, and we appreciate your feedback. If you have any further questions or need assistance with anything else, please feel free to let us know. Thank you for choosing our services! -Steve"
Kim Holmes
October 22, 2026
5
out of
5
rating by Kim Holmes
"Julyssa was helpful and professional."
We responded:
"Thanks so much for the amazing review, Kim! We really appreciate your support here in Columbus. Just reach out anytime if you need us - we’re here for you. "
Christine Grobman
October 22, 2026
5
out of
5
rating by Christine Grobman
"Jessica was quick and professional about getting me a quote, and she provided additional resources for a project. I appreciate how helpful she was!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Columbus insurance team. "
Ken Hafenstein
October 22, 2026
5
out of
5
rating by Ken Hafenstein
"I have been working with this office for a few years and all has gone great. Samantha Walters has been extremely prompt and helpful, particularly over the last few weeks with making changes to my policies."
We responded:
"Thank you so much for the 5-star rating, Ken! I truly appreciate your support and am always here if you have any questions or need anything. Feel free to reach out to my team and I anytime. - Your State Farm Agent, Steve Rider "
Michael Kadilak
October 21, 2026
5
out of
5
rating by Michael Kadilak
"Excellent customer service from this branch, specifically Jessica who I have been working with for the past year and she's been fantastic! She is always responsive, helpful, and quick to answer any questions I have. It's been a pleasure working with her and her team!"
We responded:
"Hi Michael, thank you so much for your kind review! We really appreciate you taking the time to share your experience with us here on State Farm Agent Steve Rider’s team. Please reach out to us if any questions come up! - Steve Rider’s Insurance Team "
Terri Hubbard
October 14, 2026
5
out of
5
rating by Terri Hubbard
"The agent was committed to meeting my auto insurance needs. Great working with them@"
We responded:
"Terri, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Rose F
October 10, 2026
5
out of
5
rating by Rose F
"Samantha Walters is the Best !
Samatha is highly professional and absolutely
has a personal relationship with clients.
She replys to my telephone calls, my emails
in a timely manner always eager to help.
Best personality."
We responded:
"We’re so happy to hear you had a great experience - thank you for the wonderful 5-star review! We’d love to help anytime you need us down the road. "
Belinda Cardwell
October 1, 2026
5
out of
5
rating by Belinda Cardwell
"Very helpful and professional. Explained my options and what coverage I get. Very happy with State Farm."
Paul Scott
September 28, 2026
5
out of
5
rating by Paul Scott
"This Agency has been saving me money for over 30 years when I switched to State Farm. Over past 2 years, I bought an out of state used car, a new car, an RV, and a new build house - each transaction was handled by the Rider Agency with efficiently, promptly, inexpensively, with follow up on each policy change. Not only that, but they always answer the phone, call you back, and email you to work the process...no kidding. Paul Scott Esq."
We responded:
"Thank you, Paul, for sharing your experience with us! I'm happy to hear that we've been able to support you through all your recent purchases and policy changes. It's great to know our team's efficiency and communication have made a positive impact!"
Michele Jones
September 25, 2026
5
out of
5
rating by Michele Jones
"I enjoyed working with him because he was patient with me and very kind."
We responded:
"Thank you, Michele! I'm happy to hear that you had a positive experience working with us. Patience and kindness are important to us, and I'm glad it made a difference for you. We're always here if you need anything else!"
MJ Forbes
September 23, 2026
5
out of
5
rating by MJ Forbes
"My experience with Steve’s team was fantastic. The team is very professional and work as a team to assist their clients. I will definitely be reaching out again for my insurance needs."
We responded:
"Thank you, MJ Forbes! I'm happy to hear that you had a fantastic experience with our team. We strive to work together professionally to meet your needs, and it's great to know you'll be reaching out again. We're always here to help with your insurance needs!"
Roy
September 16, 2026
5
out of
5
rating by Roy
"Katie and Julyssa were very helpful"
We responded:
"Thank you, Roy! I'm happy to know that our team was able to help you out. We appreciate your feedback and are here if you need anything else!"
Megan Secard
September 11, 2026
5
out of
5
rating by Megan Secard
"Julyssa from State Farm was very helpful when updating our renter’s insurance! Her friendliness and efficiency turned a stressful situation into a breeze, and resolved our problem in just a couple of minutes. Thanks Julyssa!"
We responded:
"Thank you, Megan! I'm happy to hear that our team made updating your insurance a smooth experience. We always aim to provide friendly and efficient service. Let us know if we can help with anything else!"
Hamza Jundi
September 4, 2026
5
out of
5
rating by Hamza Jundi
"Julyssa provided exceptional service. She was highly professional, answered all my questions, and made the whole process seamless."
We responded:
"Thank you, Hamza! I'm happy to hear that we provided you with exceptional service and made everything go smoothly. We always aim to make the process as easy as possible for our customers. Feel free to reach out if you need anything else!"
Leslie Tilton
August 28, 2026
5
out of
5
rating by Leslie Tilton
"Samantha quickly and efficiently handled the addition of a new car to my policy. She gave me good advice regarding deductibles and other questions I had and was able to give me the quote immediately. Within minutes of our call I also had a new ID card to prove coverage. I appreciate her professionalism and help!"
We responded:
"Leslie, thank you for your review! I’m glad Samantha made adding your new car easy, answered your questions, and got everything you needed without delay. Don’t hesitate to reach out if you need anything else!"
Nick Neitz
August 20, 2026
1
out of
5
rating by Nick Neitz
"Having an awful experience, zero communication, get told I’ll get a call back in 15 mins and just don’t get a call back. They’ll call you at 8pm and later despite it being a note on your account to not call after 5pm. 0/10 if I could give it a 0 star I would"
We responded:
"We’re sorry to hear about your experience and appreciate you taking the time to share this feedback. We understand how frustrating it is when follow-up does not happen as expected. Our office closes at 5 PM, and we also have notes on accounts regarding preferred contact times, which should be followed consistently.
We take communication and scheduling preferences seriously, and we will be reviewing this internally to ensure better follow-through moving forward. If you’re open to it, we’d appreciate the opportunity to connect directly and address your concerns further."
Devin Neer
August 14, 2026
5
out of
5
rating by Devin Neer
"Always nice people, very willing to help."
We responded:
"Thank you, Devin! I'm happy to hear that you find our team friendly and helpful. We strive to make every interaction a positive one. Let us know if we can help with anything else!"
maxine robinson
August 6, 2026
5
out of
5
rating by maxine robinson
"Steve was knowledgeable about all tge products."
We responded:
"Thank you for your review, Maxine. I'm happy to hear that you found the information about our products helpful. We're here to make sure you have everything you need. Feel free to reach out if you need anything else!"
hakeem johnson
August 6, 2026
4
out of
5
rating by hakeem johnson
"Great way of explaining everything and made the process very smooth and inviting."
We responded:
"Thank you for your review, Hakeem! I'm glad to hear that you found the explanation clear and the process smooth and welcoming. We always aim to make things as straightforward as possible. Let us know if we can help with anything else!"
Breanna Dixon
July 2, 2026
5
out of
5
rating by Breanna Dixon
"I can’t say enough great things about Justice at Steve Ryder State Farm! She is absolutely amazing to work with. Every single time I have a question (sometimes I have dumb questions) or need help, she’s the first one to call me back, and she always takes the time to make sure everything is handled quickly and correctly. She has been a blessing since we moved here from Georgia .
It’s so refreshing to work with someone who is consistently kind, knowledgeable, and genuinely cares about her customers. She goes above and beyond to provide outstanding customer service, and I always feel valued and taken care of.
If you’re looking for an insurance agency that truly puts its customers first, I highly recommend Steve Ryder State Farm....and definitely ask for Justice! She is an incredible asset to that team, and I truly appreciate everything she has done for our family.
Side note: For her supervisor: Please look into a pay increase for her. You won't find another one like her. Please don't lose your strong talent!
Breanna Dixon"
We responded:
"Thank you, Breanna! I'm really happy to hear about your positive experience with Justice. It's wonderful to know she has been such a great help to you and your family since your move. We truly value her dedication and the exceptional service she provides. Your feedback means a lot to us, and we'll be sure to pass along your kind words to her. We're always here if you need anything else!"
Lauren Kleven
June 29, 2026
5
out of
5
rating by Lauren Kleven
"We moved from out of state. I called and talked to Noah in advance of our move with many questions about a few different insurance policies we were interested. Noah provided be excellent service and education about various aspects of our policies, he followed up with me later on the timeline we discussed to get us started. It was all really seamless. It was easy to communicate with Noah via phone and email. Thanks for all your help!"
We responded:
"Hey, Lauren! I'm happy to hear that Noah was able to assist you with your insurance needs and make your transition seamless. We strive to provide excellent service and communication, and it's great to know we met your expectations. We're always here if you need anything else!"
Robin Watkins
June 24, 2026
5
out of
5
rating by Robin Watkins
"Everyone is so nice I have been State Farm since my first car & I am not going anywhere anytime soon, they work to find every kind of discount they can and they’re very pleasant group of people, they really do care about me and my family!!!!! Thank you so very much Robin Watkins a loyal State Farm member"
We responded:
"Robin, thank you for taking the time to leave us a review! I'm glad to know you've had such a positive experience with our office and that we've been able to find discounts that suit you and your family. Your loyalty means a lot to us, and we're always here to help. So glad you're part of our State Farm family."
Ethan Kirk
June 11, 2026
5
out of
5
rating by Ethan Kirk
"Jessica was extremely helpful in setting up my car insurance. She took the time to explain my coverage options, answered all of my questions, and made sure I received the best policy and rate for my needs. Her professionalism, knowledge, and excellent customer service made the entire process easy"
We responded:
"Thank you, Ethan! I'm really happy to hear that Jessica was able to assist you so effectively with your car insurance. It's great to know that her professionalism and knowledge made the process easy for you. We're always here to help if you need anything else!"